Frequently Asked Questions
General Questions
Memorial jewellery is a special piece of jewellery designed to hold or represent something meaningful from a loved one, such as ashes, hair, fabric, or a fingerprint. Each piece is created to honour memories and keep them close.
Depending on the design, we can include:
Ashes
Hair or fur
Fabric (such as clothing)
Dried flowers
Sand or soil from a meaningful place
Fingerprints or handwriting (for engraved pieces)
If you’re unsure whether your keepsake can be used, feel free to contact us before ordering.
- Place the inclusion (ashes, hair, fur, fabric, etc.) into a small, secure zip-lock bag or a clean, tightly sealed container.
For breastmilk
Use leak-proof containers
Use breastmilk storage bags or sterile containers designed for freezing
Ensure they are completely sealed
Double-bag for security
Place the sealed container inside a second zip-lock bag
Remove excess air and seal tightly
This helps prevent leaks if one bag fails.
Clearly label the bag or container with your name and order number.
Wrap the bag or container in soft padding (such as tissue or bubble wrap).
Place it inside a sturdy/padded envelope or small box.
We strongly recommend using tracked or insured shipping for peace of mind.
Your inclusion is handled with the utmost respect and care at every stage. Any unused material will be treated respectfully and handled according to our policies.
If you have any questions or feel unsure at any point, please don’t hesitate to contact us—we are here to help.
- For ashes, only a very small amount is needed—usually less than a teaspoon.
- For breastmilk, send just 10ml, fresh or frozen, and be sure to double bag it in a zip bag to prevent leakage.
- For Hair a small lock is ideal
Yes. Every order is carefully labelled and handled individually. Your keepsake is treated with the utmost respect and care throughout the entire process.
Since each piece is handmade and custom, creation typically takes 1-8 weeks after we receive your keepsake. Most materials arrive within 48 hours from UK suppliers. Overseas items may take up to 6 weeks. Standard orders: 2-5 working days after receiving your inclusions. Custom silver or gold pieces: 6–8 weeks.
Many pieces are suitable for daily wear, but we recommend removing jewellery before swimming, using chemicals, showering, exercising, or sleeping to preserve its beauty and longevity.
Our jewellery is made using high-quality materials such as:
Sterling silver
Stainless steel
Gold or gold-filled options
High quality Resin (for inclusion pieces)
Memorial jewellery is generally water-resistant, not waterproof. Exposure to water or chemicals may damage the piece over time, especially resin-based designs.
Yes. Many designs offer custom options such as:
Choice of metal
Stone or background colour
Engraving (names, dates, short messages)
Custom options are shown on each product page but please, contact us if you do have any questions
Due to their personalised nature, items are non-refundable unless faulty. Small bubbles or natural resin variations are not classed as faults. If your order arrives damaged, contact us within 24 hours with photos so we can resolve the issue.tent
Yes. Memorial jewellery can be a deeply meaningful gift. Orders can be sent directly to the recipient, and gift packaging may be available.
Store in a dry place
Avoid water, perfume, and chemicals
Clean gently with a soft cloth
Do not drop or expose to high heat
Proper care will help your piece last for many years.
You can reach us via email / contact form / social media. We’re always happy to answer questions or help you choose the right piece.